SIT20316 - Certificate II in Hospitality

Course Code : SIT20316

Modes of Delivery

Workplace Based

Course Duration

1 year full time

SIT20316 – Certificate II in Hospitality

This qualification reflects the role of individuals who use a defined and limited range of hospitality operational skills. They are involved in mainly routine and repetitive tasks using practical skills and basic industry knowledge. They work under direct supervision.

This qualification is suitable for VET in Schools (VETiS) delivery and for an Australian Apprenticeship pathway.

Job Roles
This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops.

Possible job titles include:

Bar attendant

Bottle shop attendant

Café attendant

Catering assistant

Food and beverage attendant

Front office assistant

Gaming attendant


Room attendant.

Pathways into the Qualification
Individuals may enter SIT20316 Certificate II in Hospitality with limited or no vocational experience and without a relevant lower level qualification.

Pathways from the Qualification
After successful completion of SIT20316 Certificate II in Hospitality, individuals could progress to a wide range of other qualifications in the hospitality and broader service industries.

Course Structure
Participants need to complete Twelve (12) units of competency, consisting of:
– Six (6) core units
– Six (6) elective units

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units
BSBWOR203 Work effectively with others
SITHIND201 Source and use information on the hospitality industry
SITHIND202 Use hospitality skills effectively
SITXCOM201 Show social and cultural sensitivity
SITXCCS202 Interact with customers
SITXWHS101 Participate in safe work practices
Elective units
SITXFSA101 Use hygienic practices for food safety
SITHCCC103 Prepare sandwiches
SITHCCC104 Package prepared foodstuffs
SITHFAB203 Prepare and serve non-alcoholic beverages
SITHFAB204 Prepare and serve espresso coffee
SITHFAB206 Serve food and beverage

Prerequisite Requirements
Applicants must:
• Be of legal working age (as this qualification is undertaken on the job);
• Have satisfactorily completed a minimum of year 10 or equivalent;
• Be sufficiently proficient in English to be able to work successfully in a highly communicative and regulated environment.

Assessment Methods
The following methods will be used to determine the achievement level of competency. The customisation and flexibility of the methods for assessment aim to address specific needs and learning situations.

• Observation
• Demonstration
• Projects & presentations
• Port folios
• Quiz – Q & A
• Role play

Requirements to Receive the Qualification
Students are required to successfully complete all units of competence to be awarded this qualification.