The Quality Indicators help give an overall picture of the outcomes being achieved by the RTO and how well it is meeting client needs. It is expected that each RTO collects, analyses and acts on relevant data for continuous improvement of training and assessment.
In particular the information that are to be gather are as follows;Employer satisfaction (competency development, and training and assessment quality) Learner engagement (learner engagement and competency development) Competency completion Competency completion (the number of completions of qualifications and units of competency)
COMPLAINTS AND APPEALS POLICY
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COMPLAINTS AND APPEALS FORM
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